Refund policy
Returns, Refunds & Exchanges
If we (Paige and Sea Designs) have made any errors on your item(s) that are custom or personalized, please contact us within 72 hours of receiving (pick up or delivery) and we will correct any errors made on our end, plus cover the cost of re-shipping your corrected items back to you (if applicable).
Any returns, refunds or exchanges must be approved by us prior to returning within 72 hours after receiving your item(s) either by delivery or door pick up.
If approved item(s) are eligible for a return, refund or exchange, you must return the item(s) to us via shipping or drop off to the post office or courier within 7 days of receiving your item(s).
To start a return, please email us at paigeandseadesigns@gmail.com or contact us here with your order number and any questions or concerns you may have.
To be eligible for a return or exchange (non-personalized/non custom wrong size apparel), item(s) need to be new, unworn, unwashed, stain free, scent free (free of perfume, smoke etc.), fur and hair free, with tags attached (if applicable), in original packaging and in re-sellable condition.
Please do not drop off, or return items via mail without contacting us first. If you have dropped off or shipped item(s) that have not been approved prior, they will be denied and you will have re-pick up or bear the cost of the re-shipping fee to receive your item(s) back.
If returning any approved items, please return via Canada Post, FedEx, or UPS with a tracking number emailed to us and also for your own reference. We are not responsible for any lost or damaged re-shipped item(s).
Store credit (e-gift cards) or refunds are only given once your approved return has been re-shipped (at your expense) or dropped off back to us. Store credit is given via email as a e-gift card to use on any future orders.
Store credits (e-gift cards) are non-refundable.
Shipping fees and re-shipping fees are non-refundable.
Custom made or personalized items are non-refundable.
Personalized or Custom Made Items
Every personalized/custom made item we send a free photo proof (through email or social media message) of the design prior to making for your approval. We also take a photo of the finished product and send that to you prior to shipping or local (Kamloops, BC) pick up. In the event that any item has an error that caused and missed on our end, you must contact us within 72 hours of receiving your order and we will evaluate any issues and make it right, which may include re-shipping fees covered by us.
Damages & Issues
Every item is throughly inspected prior to shipping or local pick up (Kamloops, BC). We also take the care to package your order delicately for shipping to make sure your order arrives safe to you. In the event that any item(s) are damaged or have issues, please contact us within 72 hours of receiving your order (local Kamloops pick up or delivery) with your concerns.
If there are damages to your package that has been delivered, please let us know, but you will have to also contact the shipping carrier/courier to resolve, as we are not responsible for any damages caused during the shipping process.
We are also not responsible for any stolen packages. You will have to contact the carrier/courier to resolve.
We recommend taking any photos of damages as needed.
Final Sale and Non-Returnable/Non-Refundable Items
Items that are not eligible for a return and are final sale include:
*Personalized or custom made Items (unless any errors are made on our end)
*Sale items or reduced to clear (discontinued) items
*E-gift cards
*Pre-ordered items
*Undergarments
*Hats, touques, beanies, headbands
*Earrings, glasses and accessories
*Any items that are used, worn, washed, stained, scented, covered in fur or hair and tags removed
Refunds & Store Credit
Any items that have been approved for a refund will be returned to you by the method of payment you used to purchase the item(s) originally. If receiving store credit, you will be emailed a e-gift card with a code to use on a future order.
If any item(s) that are returned to us, we will notify you once we receive the item(s) and start the process of the refund or store credit that was previously discussed and approved by us.
If item(s) returned to us are not in the condition discussed prior to approval, then no refund or store credit will be issued. You will also have to bear the cost of receiving your item(s) back via shipping or you will have re-pick up to receive your not approved item(s) back.
Shipping fees and taxes on shipping fees are not refundable.
Taxes paid (if applicable) on item(s) in our online store are refundable.
Refunds to credit cards may take up to 5 business days to appear on your statements. If you have not received your approved refund on your credit card within 7 business days, please contact us.
Refunds via e-transfers may take a few hours or a full business day to receive.
Please contact us with any questions you have regarding your order.
Order Cancellations
Orders or any individual items (custom or personalized) can be cancelled and refunded if you contact us within 24 hours of placing your order. A $5 transaction fee is deducted from your refund on any full orders cancelled, as the credit card companies still charge us the credit card usage fees. If only wanting a partial order canceled not all items refunded within 24 hours, a $5 transaction fee refund deduction does not apply.
Any refunds are processed in the same method of payment that you used to purchase and can take up to 5 business days to receive.
If you would like to cancel your whole order or partial order after 24 hours, there may be a 15% restocking fee deducted of your refund if we have already started processing your order, as sometimes we may special order supplies to your specific item(s).
Please contact us right away with any questions, or concerns or to start an order cancelation.
Last updated March 21st, 2025.