Frequently Asked Questions
How long does it take design and finish my personalized item(s)?
Every personalized item we make includes a free photo proof. Photo proof(s) can take us about 3 business days to design. Finished proof(s) are sent to you for your approval through email (if ordered online), or through instagram or facebook messenger, or marketplace. Once you approve your proof(s), we start making your order right away!
Total timeframe including designing proofs and making your finished item(s) is about 1-2 weeks. If your order will take longer, we will let you know.
Please order early if needing your item(s) in a certain timeframe. If a full or partial rushed order is required, please contact us prior and we will accommodate the best we can. Rush fees may apply.
*If you have not received a photo proof from us for any personalized items within 7 days of placing your order, please contact us.
How long does it take to ship my personalized order after it is made?
We ship your orders with Canada Post and it can take approx. 1-14 business days to ship your order across Canada and every order will receive a tracking number. Once Canada Post has your order, it will be out of our control for exact shipping timeframe. Please order early or contact us prior to ordering if you need your item(s) rushed. Rush fees may apply.
Do you offer pick up?
Yes we offer free local pick up if you are in the Kamloops (British Columbia) area! There is an option on our checkout page for pick up. Once your order is ready for pick up, we will contact you to arrange a pick up time/day that works best for all of us.
What is your return policy?
Click here for our returns, refunds and exchanges policy.
Do you accept e-transfers?
We do accept e-transfers! Contact us prior to ordering and we can set up your order for e-transfer payment.
When purchasing an e-gift card, how do I redeem the card during checkout?
E-gift cards are emailed with a code to either the purchaser from our online store, or from us to you (refunds/store credits, etc.).
The e-gift card code in the email can be used during your checkout towards your order. Copy and paste the code from the email to the "discount code or gift card" box on our checkout page (located under the items in your cart, and above your order total).
The e-gift card is applied to the order total, which includes shipping and taxes (if applicable).
If you have lost or accidentally deleted the email with your e-gift card code, please contact us prior to ordering and we can re-send a new e-gift card code to you.
When redeeming a e-gift card, the checkout will display one of the following options:
1) If the balance on the e-gift card is greater than or equal to the order total, then click "complete order".
2) If the balance on the e-gift card is less than the order total, you are then prompted to choose a second payment method before completing your order.
Please contact us if there is any questions with this process.